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How long does it take for my order to ship?
Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order. 

Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. Please note, Rifle Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

Do you charge sales tax?
We are not required to collect sales tax on any orders outside the state of Florida. For all Florida orders a sales tax of 6.5% does apply.

Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.

How do I make a wish list?
You can create a wish list by first adding items to the shopping cart (don't worry, you won't have to order them!). Once you've added your items you can choose to move them to your wish list. You will need to create an account with our site to be able to save your list.

What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

50% of all personalized orders are non-refundable after order confirmation. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Are you environmentally friendly?
Rifle Paper Co. commits to being as efficient and environmentally friendly as possible. Our stationery is printed on Forest Stewardship Council (FSC) certified paper stock, all of our paper scraps are either recycled or reused for packaging, and we use local vendors whenever possible. Our products are also printed using environmentally friendly water-based inks.

Do you offer gift wrapping?
At this time we do not offer gift wrapping services but we hope to in the near future.

Can I find your products locally?
Our goods are carried in stores all around the world. Please take a look at our stores section for more information.